About Surveillent

Welcome to Surveillent!

Surveillent was created to provide small businesses and the non-typical low-voltage installation companies (electrical contractors, IT cabling companies and installation-only firms) an opportunity to take advantage of our security-industry knowledge and expertise. All of the highly visible security brands we offer are available on eBay and if you do not see what you are looking for, contact us and we will try and get it for you.

Through our store on eBay today, businesses and resellers who do not have the in-house security staff can take advantage of Surveillent's expertise to make those buying decisions the right ones, the first time. Many small businesses and low-voltage contractors simply cannot afford and do not have the resources to hire an outside security consultant or engineering firm to help them make those purchasing decisions.

This is where Surveillent makes a difference. We are not here just to sell you parts. Our greatest value is to provide you with the smarts necessary in order to make the right decisions from the start. Anyone can sell you parts. With Surveillent's technical assistance and support, we are available to you throughout the entire process. From pre-sales questions to turning it on for the first time, Surveillent is here for you every step of the way.

Consider Surveillent your in-house security consultant. Our combined 60 years of expertise within the security-industry will enable you to make the right purchasing decision at the lowest possible prices. By tapping into our industry expertise and buying power, you are tapping into a wealth of security-industry knowledge at no additional cost to you. Surveillent's pre-sales support comes free when you are considering purchasing our products and our post-sales and technical support comes free after you purchase our products. When you buy "parts" from the other guys, you won't get this critical level of support.

Surveillent "is" the difference between a hassle free purchase and one that can turn out to be a costly mistake. Surveillent delivers the brands you trust.

For general questions please refer to our FAQ section

Payment

Surveillent prefers Paypal and Paypal accepts all major credit cards and even your personal or corporate checking account with their E-Check service. Surveillent will extend an additional 3% when you choose to use your checking account at Paypal. If this is your payment choice, please contact us prior to purchasing the item so we can provide the additional discount to you before you buy. Please note that it takes Paypal 3-4 days to clear your checking account and we cannot ship your order until we receive this payment.

We also gladly accept your personal checks,corporate checks, money orders and cashiers checks. We will not be able to ship your item until this check clears our bank.

We also accept wire (bank to bank) transfers.

Tax

Although we staff and operate warehouses across the Untied States in California, Texas and New Jersey, we only have to collect tax when we ship into California.

Domestic Shipping

Surveillent prefers to ship to Paypal confirmed addresses, when paying via Paypal. Surveillent primarily ships within the USA and Canada and we do not ship to PO boxes. Our primary carrier is UPS and USPS and unless otherwise stated, all shipments go UPS Ground.

You will incur additional shipping costs when your shipping address is in Hawaii, Puerto Rico, USVI and Canada. Please inquire about the additional shipping costs to these areas prior to sending us your payment.

Surveillent ships every business day that we are open. Under normal circumstances, during normal business hours, if your item is paid in full before 1:00 P.M. (PST) we make every attempt to ship your item the same day. In some cases, when an item is out of stock in our warehouses, it will either be shipped to our warehouses or shipped directly from the manufacturer to your address. In these cases, it may take another day or two before your item is shipped.

Your item will be packed properly, securely, and in a smoke-free environment by our professional and knowledgeable shipping team. We take every step ensure every item is double checked for accuracy and is well packaged so it makes the trip to your destination safe and sound. All large, heavy items need special packing and shipping via freight carrier.

Although we details the shipping costs right on the items page, in some cases, based upon more than one item, we can reduce the shipping price. Please contact us before you purchase or send us your payment so we can make this adjustment.

International Shipping

Surveillent currently only ships to the USA and Canada however, we have shipped internationally on a case by case basis.

Warranty

Surveillent stands behind the original manufactures warranty terms and conditions up to one full year, whichever is less, from the date of original purchase. The warranty for each item is not reflected on the items selling page but at the manufacturer's website.

We offer an exchange of the item within the first two weeks. During the terms and conditions of the warranty period, it is at the sole discretion of Surveillent to either repair or replace the item. The buyer is responsible to cover the shipping costs and any related insurance to Surveillent's business partner of choice for this warranty service. Surveillent will cover the shipping costs back to you.